TantaComm
Headquarters Address
8215 Greenway Blvd
Middleton, Wisconsin 53562
United States
Primary Contact:
Lou Buth
Phone: +1 6309674860
Tier 2
Compliance and Call Recording Software

TantaComm Capture is a versatile interaction recording tool that provides robust functionality with the ability to scale for both large and small operations. This powerful interaction recording solution reliably records both audio and screen interactions for compliance and quality management.

TantaComm Capture features:

  • Simple to complex rule configuration to record audio and screen
  • Securely and easily manage and store recorded calls
  • Easy search retrieval, conversion and playback
  • Easily scalable from 10 to 40,000 seats
  • Open Architecture for deep integration with customer environments
  • A cost effective concurrent licensing model
  • Highly secure 256-bit standard encryption
  • Compatible with a variety of diverse telephony platforms
  • Alert system if a call is not being recorded

Capture is a cost effective, scalable solution that was designed with your business in mind. It is a secure, reliable and flexible solution supported by a team of contact center and support experts. It is the perfect foundation for your business that will give you peace of mind, knowing that you are working with the best in the business.  

Contact us to hear more about what we can do for your business: www.tantacomm.com

TantaComm balances innovation with practicality to deliver world-class operational results to contact centers, service desks, corporate customer-facing roles and technology providers around the globe. Our interaction recording and quality management products include:

Capture:

TantaComm Capture is a versatile interaction recording tool that provides robust functionality with the ability to scale for both large and small operations. This powerful interaction recording solution reliably records both audio and screen interactions for compliance and quality management. It helps you securely and easily manage storage, search, retrieval and playback.

Click here for more information.

Protect:

Data security is a critical requirement in any contact center environment. TantaComm Protect provides a suite of solutions designed to ensure the integrity and security of every recorded interaction. Protect enables you to cost effectively meet a variety of industry regulations including HIPAA and PCI requirements. These solutions give you the freedom and flexibility to select an approach that best aligns with your internal compliance strategy, existing infrastructure and budget.

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Evaluate:

Evaluate is your most cost-effective path to achieving great customer service. For the cost of a single license, you get a powerful suite of solutions: 

  • Quality Monitoring – to score agents is simple with pre-built, complex scoring systems and capabilities
  • Process Verifications – to allow for 3rd party review processes
  • Dispute Resolution – to find, review, and track interactions as needed
  • Service Research – to determine root causes of substandard customer service

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Centralize:

Contact center operations face inevitable inconsistencies and inefficiencies when managing disparate locations, systems and technologies. Integrating multiple recording platforms, quality management processes and even outsourced vendors compounds the challenge. Centralize is TantaComm’s unique solution for unifying all of these operations in one secure system. All of the Centralize products leverage one of the most flexible, secure, and highly reliable infrastructure options in the industry.

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Manage:

TantaComm Manage gives you an easy way to accurately forecast staffing requirements across all inbound, outbound and blended resources. To help you make the right decisions, our system takes into account skill levels, scheduling constraints, regulatory labor restrictions, demand, and service level objectives. Manage also gives your agents a robust, online environment to control their own scheduling needs. The Manage platform is built with a multi-skill architecture to meet the demands of the most sophisticated global contact center.

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