PhoneUP is an application bundle for enterprise IP telephonybased on Cisco Unified Communications Manager. It enhances basic features of the enterprise communication network and improves Cisco UC user experience.
PhoneUP Recording supports three recording options: using Build-in Bridge, SPAN, or obtaining records from Cisco MediaSense. You can set for each recordable line a specific rule – record all calls, record on demand, forbid recording from other devices, etc. PhoneUP Recording web interface permits you to find quickly required record, download it or play it on your PC or Cisco IP phone. When PhoneUP Recording is used in UCCX-based Contact Center, each call record is supplied with detailed information about this call: contact center agent, queue identifier, etc.
The directory contains both employees and external contacts, imported from CRM, ERP and other enterprise databases. You can easily find required contact with Cisco Jabber, web interface, on Cisco IP phone or with "PhoneUP Agent" installed on your PC. Along with incoming call you'll get the detailed Caller ID on Cisco IP phone display or in Cisco Jabber interface. Notifications about missed calls are sent to you by email or SMSed to your cell phone. "Auto redial" option saves your time when calling to a busy external number.
PhoneUP Scheduling & Protecting "Meetme" Conferences allows you to protect Cisco based MeetMe conferences via PIN, which every participant must enter to join the conference. You can also dedicate phone numbers for conferences protected via ANI. This solution permits also to schedule conferences in online calendar such as MS Outlook.
PhoneUP Text & Audio Paging provides possibility to broadcast emergency messages in real-time mode through Cisco IP phones and to send audio and text notifications to employees Cisco IP phones and cell phones in accordance with specified schedule.
PhoneUP Attendant Console runs on employee’s PC and manages his or her Cisco IP phone. This solution helps also to intercept supervisor’s calls if he or she can’t answer.
When you leave your workplace, PhoneUP Lock limits the range of directions for outgoing calls, denies access to XML-services, routs automatically incoming calls to your mobile phone.
During incoming call PhoneUP Intelligent Call Distribution displays on employee’s PC information about previous calls of current calling party - list of employees to whom his or her calls were routed and employees’ comments to these calls. It provides also quick contact search tool, if recipient needs to rout this call to another employee. When PhoneUP Intelligent Call Distribution is used in UCCX-based Contact Center, employees can set personal lists of VIP contacts and calls from these contacts will be automatically routed to these employees bypassing IVR and reception.
PhoneUP Call Monitoring & Whisper allows supervisors to monitor calls, to help trainees with whispering correct answers, etc. This solution permits also to use Cisco IP phones to monitor office premises.
PhoneUP Extension Mobility SSO
PhoneUP - EM SSO permits employees to get authorized on IP phone with EM automatically when they login PC.
PhoneUP XML-Services Designer is a tool for building simple XML-services for Cisco IP phones that provide employees with quick access to frequently used information: currency rates, Contact Center statistics, etc.
RichCall provides your customers with a one-touch live support option. Embedded into your website and mobile app RichCall allows them to establish a video-enabled fully interactive session with an agent, which includes co-browsing, app sharing and other web-collaboration tools.
With RichCall, your customers can interact with you using:
- desktop and mobile browsers,
- iOS and Android apps,
- on-premises video-kiosks.
Thanks to the seamless integration with Cisco UCCX/UCCE, RichCall leverages your existing contact center operations, workflows and apps to:
- route and queue video chat requests,
- handle video chat interactions,
- measure customer satisfaction and agent performance.
Use Aurus Outbound to:
Manage outbound campaigns - Aurus Outbound can help you to inform your clients about their order statuses, to remind debtors about accumulated debts, to notify users about ongoing maintenance works and regular clients - about launching campaigns.
Save on costs of telemarketing campaigns – Aurus Outbound can call your clients and connect them either with Call Center agent or IVR.
Automatize outbound campaigns – Aurus Outbound can operate automatically without operator involvement. It can reach each client from a preloaded list, playback him or her a prerecorded audio message, prepare the report and upload it to CRM system.
The directory contains both employees and external contacts, imported from CRM, ERP and other enterprise databases.
You can easily find required contact with Cisco Jabber, web interface, on Cisco IP phone or with "PhoneUP Agent" installed on your PC.
Along with incoming call you'll get the detailed information about calling party on Cisco IP phone display or in Cisco Jabber interface.
Notifications about missed calls are sent to you by email or SMSed to your cell phone.
"Auto redial" option saves your time when calling to a busy external number.