RichCall provides your customers with a one-touch live support option. Embedded into your website and mobile app RichCall allows them to establish a video-enabled fully interactive session with an agent, which includes co-browsing, app sharing and other web-collaboration tools.
With RichCall, your customers can interact with you using:
- desktop and mobile browsers,
- iOS and Android apps,
- on-premises video-kiosks.
Thanks to the seamless integration with Cisco UCCX/UCCE, RichCall leverages your existing contact center operations, workflows and apps to:
- route and queue video chat requests,
- handle video chat interactions,
- measure customer satisfaction and agent performance.
Use Aurus Outbound to:
Manage outbound campaigns - Aurus Outbound can help you to inform your clients about their order statuses, to remind debtors about accumulated debts, to notify users about ongoing maintenance works and regular clients - about launching campaigns.
Save on costs of telemarketing campaigns – Aurus Outbound can call your clients and connect them either with Call Center agent or IVR.
Automatize outbound campaigns – Aurus Outbound can operate automatically without operator involvement. It can reach each client from a preloaded list, playback him or her a prerecorded audio message, prepare the report and upload it to CRM system.
The directory contains both employees and external contacts, imported from CRM, ERP and other enterprise databases.
You can easily find required contact with Cisco Jabber, web interface, on Cisco IP phone or with "PhoneUP Agent" installed on your PC.
Along with incoming call you'll get the detailed information about calling party on Cisco IP phone display or in Cisco Jabber interface.
Notifications about missed calls are sent to you by email or SMSed to your cell phone.
"Auto redial" option saves your time when calling to a busy external number.