Use Aurus Outbound to:
Manage outbound campaigns - Aurus Outbound can help you to inform your clients about their order statuses, to remind debtors about accumulated debts, to notify users about ongoing maintenance works and regular clients - about launching campaigns.
Save on costs of telemarketing campaigns – Aurus Outbound can call your clients and connect them either with Call Center agent or IVR.
Automatize outbound campaigns – Aurus Outbound can operate automatically without operator involvement. It can reach each client from a preloaded list, playback him or her a prerecorded audio message, prepare the report and upload it to CRM system.
Manual and automatic outbound campaigns creation (you can create a campaign manually or it can be created automatically, based on data uploaded by third-party CRM).
Flexible campaign settings (number of call attempts, time interval between attempts, campaign start time, and etc.).
Flexible criteria for successful notification (minimal number of seconds of message playback).
Campaign reports in MS Excel format.
User and access rights management (you can provide secure access to every campaign).
Web interface available to each operator.
|Support Model||Direct to customer|
|Support Coverage Hours||Standard business hours|
|TAC Support Alias||null|
|Version||Verified Compatible Cisco Product||Date Tested|