Deployment Model: On-premise and SaaS
Technology: Collaboration and Cisco Unified Communications - Enterprise
Current version: 3.7
Publisher: Aurus

PhoneUP is an application bundle for enterprise IP telephonybased on Cisco Unified Communications Manager. It enhances basic features of the enterprise communication network and improves Cisco UC user experience.

PhoneUP Record

PhoneUP Recording supports three recording options: using Build-in Bridge, SPAN, or obtaining records from Cisco MediaSense. You can set for each recordable line a specific rule – record all calls, record on demand, forbid recording from other devices, etc. PhoneUP Recording web interface permits you to find quickly required record, download it or play it on your PC or Cisco IP phone. When PhoneUP Recording is used in UCCX-based Contact Center, each call record is supplied with detailed information about this call: contact center agent, queue identifier, etc.

PhoneUP Directory

The directory contains both employees and external contacts, imported from CRM, ERP and other enterprise databases. You can easily find required contact with Cisco Jabber, web interface, on Cisco IP phone or with "PhoneUP Agent" installed on your PC. Along with incoming call you'll get the detailed Caller ID on Cisco IP phone display or in Cisco Jabber interface. Notifications about missed calls are sent to you by email or SMSed to your cell phone. "Auto redial" option saves your time when calling to a busy external number.

PhoneUP Conference

PhoneUP Scheduling & Protecting "Meetme" Conferences allows you to protect Cisco based MeetMe conferences via PIN, which every participant must enter to join the conference. You can also dedicate phone numbers for conferences protected via ANI. This solution permits also to schedule conferences in online calendar such as MS Outlook.

PhoneUP Paging

PhoneUP Text & Audio Paging provides possibility to broadcast emergency messages in real-time mode through Cisco IP phones and to send audio and text notifications to employees Cisco IP phones and cell phones in accordance with specified schedule.

PhoneUP Console

PhoneUP Attendant Console runs on employee’s PC and manages his or her Cisco IP phone. This solution helps also to intercept supervisor’s calls if he or she can’t answer.

PhoneUP Lock

When you leave your workplace, PhoneUP Lock limits the range of directions for outgoing calls, denies access to XML-services, routs automatically incoming calls to your mobile phone. 

PhoneUP Operator

During incoming call PhoneUP Intelligent Call Distribution displays on employee’s PC information about previous calls of current calling party - list of employees to whom his or her calls were routed and employees’ comments to these calls. It provides also quick contact search tool, if recipient needs to rout this call to another employee. When PhoneUP Intelligent Call Distribution is used in UCCX-based Contact Center, employees can set personal lists of VIP contacts and calls from these contacts will be automatically routed to these employees bypassing IVR and reception.

PhoneUP Priority

PhoneUP Call Monitoring & Whisper allows supervisors to monitor calls, to help trainees with whispering correct answers, etc. This solution permits also to use Cisco IP phones to monitor office premises.

PhoneUP Extension Mobility SSO

PhoneUP - EM SSO permits employees to get authorized on IP phone with EM automatically when they login PC.

PhoneUP Inform

PhoneUP XML-Services Designer is a tool for building simple XML-services for Cisco IP phones that provide employees with quick access to frequently used information: currency rates, Contact Center statistics, etc.

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PhoneUP - Call Recording  You can set for each recordable line special call directions to record phone calls. PhoneUP Recording supports a) several modes of call recording (SPAN-less, SPAN, Cisco MediaSense), b) integration with Cisco UCCX, c) various codecs and formats, d) distributed deployment option. You can listen call records on your Cisco IP phone and playback them during current phone conversation. You can set various access rights to records archive for different user groups. When you don’t have active call, you can activate "Dictaphone" function. You can notify calling parties that their conversation is being recorded.

PhoneUP - Enterprise Directory supports a) integration with any enterprise software (AD, LDAP, IBM Lotus Notes, CSV, XML, CUCM, SQL DBMS) and sheduled import of contacts, b) quick contact search on Cisco IP phone, in Cisco Jabber or in PhoneUP Agent, c) "auto redialing" to a busy party. When you get incoming call (internal or external), detailed Caller ID Info is displayed on your Cisco IP phone, in Cisco Jabber or in PhoneUP Agent. You can a) create personal directories and get data from MS Outlook, b) see the absent colleague presence status and dial alternative phone number with one click, c) receive notification about missed call at your email box or by SMS, d) limit access to enterpise directory. Directory may a) contain external numbers with DTMF extensions, b) have any structure.

PhoneUP Scheduling & Protecting "Meetme" Conferences permits a) to protect MeetMe conferences via PIN, b) dedicate phone numbers for conferences protected via ANI, c) to schedule conferences in online calendar such as MS Outlook.

PhoneUP Text & Audio Paging enables you to broadcast emergency announcements via Cisco IP phones, to deliver text and voice notifications to Cisco IP phones, to send voice messages to analogue and mobile phones. You can set special recipient groups. This solution supports integration with both 3rd party paging equipment and 3rd party software. Announcement reports, scheduled paging are available.

PhoneUP Attendant Console displays several enterprise or personal directories, supports contact quick search, displays detailed Caller ID when incoming call arrives, provides employee’s presence status, permits to intercept supervisor’s calls when he or she is unavailable, provides touch screen technology support, displays call history.

PhoneUP Lock limits the range of directions for outgoing calls, denies access to XML-services, routs incoming calls to your mobile phone. When you are back, you need to enter PIN in order to unlock IP phone.

PhoneUP Intelligent Call Distribution provides you with information about previous calls of this calling party (list of employees to whom these calls were routed and their comments), with quick contact search tool. When integrated with UCCX-based Contact Center, this software provides possibility to rout automatically calls from employees’ VIP contact lists.

PhoneUP Call Monitoring & Whisper allows supervisors to monitor calls, to help trainees with whispering correct answers, to interrupt trainees’ calls. This solution permits also to use Cisco IP phones to monitor office premises and to record sound if necessary.

PhoneUP - EM SSO permits employees to get authorized on IP phone with EM automatically when they login PC.

PhoneUP XML-Services Designer is a tool for building simple XML-services for Cisco IP phones that provide employees with quick access to frequently used information: weather forecasts, currency rates, enterprise key performance indicators, Contact Center statistics, etc.

Office Facilities Asia-Pacific
Support Model Direct through third party or partner
Support Coverage Hours Standard business hours
TAC Hotline +73833449292
TAC Support Alias
TAC URL http://aurus5.com

Compatibility

Version Verified Compatible Cisco Product Date Tested
3.7 None N/A