Calibre® is a best-in-class contact center recording solution that captures interactions and associated metadata. This reliable and full-featured business improvement tool supports Cisco Call Manager with either Span Port or Built-in-Bridge.

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  • Capture interactions between customers and agents from any device: telephone, email, chat, mobile phone
  • Supports Cisco Call Manager Span Port and Built-in-Bridge
  • Recorded interactions available for immediate playback
  • Analytics enabled quality assurance
  • Visibility into interactions and insight into the customer experience
  • Monitor and measure key performance indicators in real-time
  • Intuitive, easy-to-learn and easy-to-use interface
  • Obtain quick return on investment 
Office Facilities US & Canada, Asia-Pacific, Japan, European Markets, Emerging markets
Support Model Direct through third party or partner
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline 877-998-7999
TAC Support Alias support@higherground.com
TAC URL http://www.higherground.com/contact-us/

Compatibility

Version Verified Compatible Cisco Product Date Tested
8 None N/A