iQ NetSolutions CA, Inc.
PO Box 159
United States
Primary Contact:
Ray Ryan
Phone: +1 2092455500 x1315
Tier 2
VistaPoint Enterprise is a suite of applications and modules designed to meet customer-specific needs within the unified communications industry. These include: Stand-alone attendant console, server-based consoles (client and browser-based, ACD Module w/Reports, Call Tracker, Finesse Widgets,Emergency Notifications, integration with InformaCast, and much more. Markets supported include Healthcare, Education, Financial, Professional Services, Manufacturing, Government agencies, etc.

Attendant Consoles for CiscoUCM and BE6/7K Customers

VistaPoint "Lite" is a stand-alone (no server needed) Console providing proerful call handling features, realt-ime BLF, Presence-Based Phonebook (CUCM, AD, ODBC, .csv) and much more.

VistaPoint Enterprise is a server-based solution consisting of a suite of software applications and modules that add significant value to Cisco UCM deployments. We offer several types of Consoles to fit every budget and they are fully compatible with all versions of CallManager from 6.x through UCM 11.5.(1).

We have several VistaPoint Consoles to choose from and you can mix and match them to meet your organization’s exact needs and budget.

  • Windows-Based Console (Console Companion) - is installed on each operator's PC and is compatible with XP Pro, Windows 7, 8, and 10.
  • Browser-based Console (WebConsole) eliminates the need to install applications on the operator's PC reducing IT supports time and expiditing updates.

Our optional ACD Module fills the void between Cisco UCM’s Native Call Queuing and Cisco Contact Center Express (UCCX). The VistaPoint ACD Module can be used to distribute and queue calls to your operators or it can be deployed in a small contact center where up to 100 agents and queues can be supported. A web-based reporting package is included as well as supervisor-specific features such as silent monitor, whisper coaching, barge, and much more.

Call Tracker is a real-time data collection tool that automatically collects call data and prompts console users to gather information that is collected and made available in a report. Call history is also presented so console users know who they last spoke with and what became of that call. For details on this product be sure to review the Call Tracker datasheet below.

VistaPoint Finesse Widgets - Agent and Supervisor gadgets. Call for details and download the datasheet. 

Our Consoles were designed by and for switchboard operators, receptionist, and executive assistants. They have been successfully deployed into every vertical market with a special emphasis on Healthcare, Education, Financial Institutions, and Professional Service firms.

We offer competitive pricing, web-based demos, and in-house evaluations to allow you to try before you buy!