Implements a real Voice Automated Attendant. Receives incoming calls, performs voice query via ASR technology, asking for the required person or office. Than routes the call, managing waiting messages, checking destination availability, and is integrated with voice mail systems. Manages different inputs (voice name, voice number, DTMF number and default number).

A specific module manages ASR grammar definition and system tuning to get high percentage recognition levels. This is transparent to user, who is asked only to enter a name or office name, during configuration. All voice messages and paraneters are custromizable with an easy WEB interface.

Office Facilities European Markets, Emerging markets
Support Model Direct through third party or partner
Support Coverage Hours Standard business hours
TAC Hotline +39 049 762 8652
TAC Support Alias null
TAC URL null


Version Verified Compatible Cisco Product Date Tested
2.1 Cisco Unified Communications - Enterprise
  • Cisco Unified Communications Manager 5.1
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