Electronic Hook Switch (EHS) remote call control (call notification, answer/end, volume, mute) is enabled for Cisco phones by the Plantronics EHS Cables for the Savi® Series, CS500 Series and the legacy CS Wireless Headset Systems. EHS cables eliminate the need for an HL10 Lifter. 

  • Apc4
Remote call answering with APC-4/40   The Plantronics H-Series Corded headsets are available worldwide from Plantronics Authorized Resellers. For more information about Plantronics or to learn how to purchase the H-Series Corded Headsets, click the "Request Info" button at the top right of this page. Plantronics H-Series Corded Headsets tested with: Avaya one-X® Endpoints (9600 Series IP Deskphone) Note:  Additional DevConnect Application Notes may be available for older releases of both Plantronics and Avaya products.  Please refer to the Search DevConnect Tested Solutions information in the About Avaya DevConnect menu for access to those materials. DevConnect Application Notes Plantronics H-Series Corded Headsets with Avaya 9600 Series one-X® Deskphones Meet the Future of Contact Centers - An e-Book Series for Customer Service Leaders The contact center is undergoing paradigm shifts that pose challenges to organizations. The FREE Plantronics series, in downloadable e-Books, is a practical guide for anyone in the contact center industry who wants to survey these opportunities and learn how to implement change. This is a global offer with no restrictions or time limitation. The FREE Plantronics series is available for download at the link below.
EHS cables eliminate the need for an HL10 Handset Lifter when using a headset and Cisco phone.
Office Facilities Asia-Pacific,European markets,Japan,US & Canada
Support Model Direct through third party or partner,Direct to customer
Support Coverage Hours Not Applicable
TAC Hotline 888-752-6876
TAC Support Alias N/A


Version Verified Compatible Cisco Product Date Tested
1.0 None N/A