Deployment Model: SaaS
Technology: WebEx and Collaboration
Current version: 1.0
Publisher: Qwasi, Inc.

MOBILE COMMUNICATION & COLLABORATION FOR SPARK & TROPO

 

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QWASI’s communication management platform integrates seamlessly with Tropo and Spark to enable out of the box solutions for Customer Support for Product Chat (see video) or inStore Chat (see video), Marketing Communication like Loyalty Rewards, and transactional communication like Authentication Confirmations, Purchase Receipts, Shipping Notifications, and Meeting Reminders.

QWASI provides an interface to manage customer communication and activates Tropo and Spark to deliver real time intelligent messaging.  (contact QWASI at 877-747-9274 or qwasi.com to schedule a complimentary consultation)

QWASI - SPARK - TROPO BUSINESS SOLUTIONS:

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CHALLENGE - As franchises grow, Corporate Communication Teams are responsible for maintaining communication, which can include everything from NEWS to OFFER UPDATES to POLICY CHANGES, PRODUCT ANNOUNCEMENTS and MORE.  

SOLUTION - FRANCHISE COMMUNICATION powered by QWASI and CISCO gives Corporate Communication teams the ability to MESSAGE and CHAT with franchise agents.

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CHALLENGE - As customers shop instore oftentimes they are challenged to locate the products they want and the support people they need to assist them.

SOLUTION - CUSTOMER SUPPORT COLLABORATION powered by QWASI and CISCO SPARK gives brands the ability to allow customers to easily request assistance with their mobile devices or even begin a Live Video Chat with a product expert. 

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CHALLENGE - As prospective clients visit a store it is important to offer them an incentive to engage with the brand while they are in a store.

SOLUTION - LOYALTY SIGNUP powered by QWASI and CISCO gives brands the ability to incentivize customers to sign-up AND receive an immediate offer while in the store.  

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CHALLENGE - As millions of people visit train stations daily, keeping everyone SAFE and providing proper security measures becomes a challenge.

SOLUTION - SUSPICIOUS ACTIVITY CHAT powered by QWASI and CISCO SPARK gives people in a community the ability to report suspicious activity and chat with agents.  

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CHALLENGE - As conference managers oversee various events, oftentimes it is challenging to communicate with attendees, especially when many emails go unopened.

SOLUTION - CONFERENCE COLLABORATION powered by QWASI and CISCO SPARK gives conference managers the ability to send mobile communication to participants, answer QA over chat, WIFI password keywords, and other types of conference solutions.

ADDITIONAL SOLUTIONS

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  • Food Services: customer acquisition interface & management portal, wifi authentication, receipt confirmations, delivery notifications, birthday offers, beacon communication, NFC authentication, mobile scratch-off coupons, product recall alerts, product activation (recipies, nutritional info), customer support chat over SMS/text, customer management, loyalty communication, emoji purchasing, text one click to purchase, advertisement activation & attribution, app download activation

View Case Study - Krispy Kreme

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  • Retail: customer acquisition interface & management portal, customer support chat over SMS/text, wifi authentication, loyalty communication, birthday offers, emoji purchasing, text one click to purchase, receipt confirmations, shipping notifications, beacon advertising, NFC authentication, mobile scratch-off coupons, advertisement activation & attribution, app download activation

View Case Study - Harvey Nichols

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  • Financial Services: customer acquisition interface & management portal, customer support chat over SMS/text, customer management, loyalty communication, emoji purchasing, text one click to purchase, receipt confirmations, shipping notifications, beacon advertising, NFC authentication, mobile scratch-off coupons, advertisement activation & attribution, app download activation

View Case Study - TD Ameritrade

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  • Hospitality: guest acquisition interface & management portal, guest wifi, concierge chat over SMS/text, loyalty communication, birthday offers, reservation confirmations, appointment reminders (dining, spa, golf), weather & emergency alerts, beacon advertising, NFC authentication, mobile scratch-off coupons, advertisement activation & attribution, app download activation

View Case Study - Starwood

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  • Healthcare: patient acquisition interface & management portal, patient chat with expert over SMS/text, appointment reminders, prescription reminders, medication detail activation, weather & location-based tips, two-way chat support (substance abuse & mental illness), advertisement activation & attribution, app download activation

View Case Study - Alegeus

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  • Government: "See Something, Say Something" activation, community acquisition interface & management portal, two-way chat over SMS/text with municipality support teams, wifi authentication, event reminders, appointment reminders, weather & emergency alerts, advertisement activation & attribution

View Case Study - Global Mobile

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  • Entertainment: fan acquisition interface & management portal, two-way chat over SMS/text, fan asistance, loyalty communication, birthday offers, receipt confirmations, event reminders, weather & location-based tips, advertisement activation & attribution, app download activation

View Case Study - Fordham University

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  • Emergency Services: "See Something, Say Something" activation, personnel acquisition interface & management portal, two-way chat over SMS/text with emergency personnel, weather & location-based alerts

View Case Study - AAA

Office Facilities US & Canada, Asia-Pacific, European Markets, Emerging markets
Support Model
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline 877-747-9274
TAC Support Alias
TAC URL https://support.qwasi.com

Compatibility

Version Verified Compatible Cisco Product Date Tested
1.0 None N/A