Current version: 3.0

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List & Campaign Manager (LCM) is a tool which provides powerful list and campaign management capabilities for the Cisco Unified CCE dialer. It also offers outbound capabilities for SMS and e-mail channels over the Cisco Unified Contact Center Enterprise platform.

? Agent / Executive mapped contacts

Specialized or high value customer segments often require personalized

care. Typically, groups of agents are not skilled or appropriate to

support these customer segments. Agent-based campaigns allows for

personalized service by mapping one agent exclusively to a customer.

Utilize the efficiency and functionality of an outbound campaign but with

one on one service. Some examples of where agent based campaigns

can be used include:

? Financial - mortgage or high value, complex loans

? Education Services - Student acquisition / enrollment

? Healthcare - Expert or Follow-up care

? Collection Services - High delinquency or risk, work-out plans

? Customer Care / Telemarketing - High value handling, special offers

Agents can be assigned exclusively to a single Agent Based Campaign

or also be included in other group oriented campaigns, even if they

are mixed mode (Predictive and Preview). This ensures that agent

productivity stays at peak levels when specific callback records are

depleted or an intra-day call strategy has changed.

? Dialing status Alert

Increase the efficiency of your operation through more informed decision

making. Administrators can determine when a segment of records

are near completion to determine whether or not to change campaign

strategies or prepare more contacts.

? Priority callback from external sources like Web, ATM, Kiosk etc

Communicate with existing or potential customers quickly from

anywhere. Customers now interact with businesses from a variety of

places like the web, kiosks, ATM?s, etc. LCM now supports gathering

and processing contacts from customers and quickly connecting them

with agents. Priority callback prioritizes these contacts over scheduled


? Support for Finesse Agent Desktop for UCCE 9.x

LCM customers can now leverage the power of Finesse

at the Agent Desktop.


Office Facilities US & Canada, Asia-Pacific, European Markets, Emerging markets
Support Model Direct through third party or partner, Direct to customer
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline 1-888 946 6878 / 91-9840357893
TAC Support Alias


Version Verified Compatible Cisco Product Date Tested
3.0 Other API's
  • Cisco Unified Contact Center Enterprise (UCCE) 9.0
The Cisco Compatible logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.