Current version: 3.0

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List & Campaign Manager (LCM) is a tool which provides powerful list and campaign management capabilities for the Cisco Unified CCE dialer. It also offers outbound capabilities for SMS and e-mail channels over the Cisco Unified Contact Center Enterprise platform.

List & Campaign Manager (LCM) is a tool which provides powerful list and campaign management capabilities for the Cisco Unified CCE dialer. It also offers outbound capabilities for SMS and e-mail channels over the Cisco Unified Contact Center Enterprise platform.

• Agent / Executive mapped contacts
Specialized or high value customer segments often require personalized
care. Typically, groups of agents are not skilled or appropriate to
support these customer segments. Agent-based campaigns allows for
personalized service by mapping one agent exclusively to a customer.
Utilize the efficiency and functionality of an outbound campaign but with
one on one service. Some examples of where agent based campaigns
can be used include:
• Financial - mortgage or high value, complex loans
• Education Services - Student acquisition / enrollment
• Healthcare - Expert or Follow-up care
• Collection Services - High delinquency or risk, work-out plans
• Customer Care / Telemarketing - High value handling, special offers
Agents can be assigned exclusively to a single Agent Based Campaign
or also be included in other group oriented campaigns, even if they
are mixed mode (Predictive and Preview). This ensures that agent
productivity stays at peak levels when specific callback records are
depleted or an intra-day call strategy has changed.
• Dialing status Alert
Increase the efficiency of your operation through more informed decision
making. Administrators can determine when a segment of records
are near completion to determine whether or not to change campaign
strategies or prepare more contacts.
• Priority callback from external sources like Web, ATM, Kiosk etc
Communicate with existing or potential customers quickly from
anywhere. Customers now interact with businesses from a variety of
places like the web, kiosks, ATM’s, etc. LCM now supports gathering
and processing contacts from customers and quickly connecting them
with agents. Priority callback prioritizes these contacts over scheduled
campaigns.
 Support for Finesse Agent Desktop for UCCE 9.x
LCM customers can now leverage the power of Finesse
at the Agent Desktop.
 Separate strategies for contacts to be called back
• LCM supports 3 box architecture
• Support for Windows 2012
• Support for MSSQL 2012
• Allows us to upload a National level DNC list
• Ability to configure DNC by Channel
• Enables contacts to be scrubbed against a statutory level DNC database while uploading contacts.
• Availability of Historical reporting data in hour, Day, week and Month format
• Historical Reports based on Global List ID
• Ability to define system wide Dimensions to report across campaigns
• Alerts to administrator when the eligible records for dialing per day are less than the threshold set
• Option to configure the preferred call back time while chaining
• Option to create multiple upload profile/template with specific operation like update, overwrite or append contact and business data to campaigns
• Option to create profile/template to manage scrub, Enterprise DNC and National DNC
• Option to enable duplicate filter on closed records

 

 

 
Office Facilities Asia-Pacific,European markets,Emerging markets,US & Canada
Support Model Direct through third party or partner,Direct to customer
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline 1-888 946 6878 / 91-9840357893
TAC Support Alias support@acqueon.com
TAC URL http://www.acqueon.com/support.php

Resources

LCM 3.0 Feature List: LCM_FeatureList_3.0.pdf (120 KB)

Compatibility

Version Verified Compatible Cisco Product Date Tested
3.0 Other API's
  • Cisco Unified Contact Center Enterprise (UCCE) 9.0
02/19/2014
Cisco_compatible
The Cisco Compatible logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
  • TEST CAMPAIGN

         

    TUTORIAL PARA LA CREACIÓN DE CAMPAÑAS