Current version: 2.11
Publisher: 911 Enable

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The Emergency Routing Service (ERS) is a subscription service that delivers 911 calls and location information to Public Safety Answering Points (PSAPs) across the US and Canada, helping organizations meet their state and local E911 regulations. It provides E911 call routing support for organizations using Cisco Unified Communications Manager, Cisco Emergency Responder, and Cisco Hosted Collaboration Solution.

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The Emergency Routing Service (ERS) is a monthly subscription service that connects organizations to Public Safety Answering Points (PSAPs) across the US and Canada. Using a SIP or PSTN connection, 911 calls are routed to the ERS, which then delivers the call and precise location information to the appropriate PSAP. Location information can be specified to the building, floor, or room level, helping organizations meet the strictest of state and local E911 regulations.

Key Features include:

Granular Location Provisioning

The ERS allows for the provisioning of 911 caller-location information down to the building, floor, or room level – giving your organization unmatched flexibility to meet E911 regulations. It also allows you to format location information to the level of detail required for emergency responders to quickly locate a distressed caller.

Support for Organizations that Require Connectivity to Multiple PSAPs

The ERS is ideally suited to organizations with locations spanning multiple PSAP jurisdictions. It simplifies E911 call routing with a single national ALI database and connectivity to more than 6,000 PSAPs across the US and Canada.

Support for Remote Users

The ERS allows organizations to support people who work on the road and from home. This ensures uniform E911 coverage for the entire workforce.

Cost Avoidance

911 calls are routed to the ERS for termination at the PSAP via a single, centralized SIP or PSTN connection. The ERS does not require organizations to provide dedicated trunks, local gateways and PS-ALI accounts at each location for 911 purposes. This simplifies your network and results in real cost savings.

Security Desk Routing and Notification

The ERS provides an unparalleled suite of on-site security notification capabilities, including security desk call routing, security desk call monitoring, and email crisis alerts. To learn more, read the Feature Brief.

Real-time Master Street Address Guide Validation

The ERS pre-validates all locations using the Master Street Address Guide (MSAG). Any errors are automatically returned in real time, along with suggested alternatives. MSAG validation ensures locations are civic-valid and properly formatted to display at the PSAP.

Superior Network Reliability

The ERS provides continuous E911 call routing service 24/7/365. Its reliable network infrastructure is built to the high standards necessary for emergency services. Since 2005, it has delivered 100% up-time while handling an average of 300,000 911 calls per year.

The ERS may be deployed with Cisco Unified Communications Manager on its own, or in conjunction with 911 Enable's Emergency Gateway or Cisco Emergency Responder. It can also provide E911 support for organizations offering Cisco Hosted Collaboration Solution (HCS). To learn more about the ERS and how it can work for you, read the Data Sheet for the United States or the Data Sheet for Canada.

For more information on 911 Enable's solutions for Cisco, visit

For more information on the Emergency Routing Service, visit

Enhanced 911 Coverage

-  5,500 Public Safety Answering Points (PSAPs) across the US
-  Delivers basic 911 calls to PSAPs in NENA i1 coverage areas

-  100% nationwide coverage
-  0-ECRS Service with the following Canadian LECs:
   >  Bell Canada
   >  Telus Communications
   >  Aliant Telecom
   >  Saskatchewan Telecommunications
   >  MTS Allstream

Data Centers
-  Carrier grade, fully redundant
   >  60 Hudson Street, New York City, NY
   >  1 Wilshire Blvd, Los Angeles, CA

Administrative Dashboard
-  Used to administer E911 service
-  Audit data
-  View reports
-  View Call Detail Records (CDRs)

-  Web-based administrative Dashboard
-  Real-time SOAP/XML interface
-  SSL encryption
-  128 bit crypto key

Regulatory Compliance
-  All state legislations
-  FCC regulations (Title 47, Section 20.18)
-  CRTC regulations (2005-21)

Office Facilities European markets,US & Canada
Support Model Direct to customer
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline (888) 908-4167
TAC Support Alias N/A


Lynn University Success Story: LU_success_story.pdf (670 KB)
Security Desk Notification Feature Brief: security_desk_feature_brief.pdf (380 KB)
Top 10 Reasons to Choose 911 Enable: top_ten_brochure.pdf (320 KB)
E911 Solutions for Cisco HCS: E911_for_Cisco_HCS.pdf (480 KB)
CEC Success Story: CEC_Success_Story.pdf (480 KB)
Emergency Routing Service for the US: emergency_routing_service_datasheet_us.pdf (650 KB)
Emergency Routing Service for Canada: emergency_routing_service_datasheet_canada.pdf (950 KB)
HCCA Success Story: HCCA_Success_Story.pdf (510 KB)
GTRI Partner Case Study: GTRI_case_study.pdf (320 KB)



Version Verified Compatible Cisco Product Date Tested
2.11 None N/A

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