NICE Interaction Management provides advanced capabilities and business logic on top of the Cisco MediaSense.

Key capabilities include:

·         Advanced recording rules based on CTI or business data

·         Interaction playback

·         Advanced storage and archiving rules

NICE, a long standing strategic Cisco partner, integrates with Cisco’s MediaSense to jointly provide a solution for capturing customer interactions. The product offering integrates Cisco’s network based recording platform and NICE application for interaction management.

The integrated product offering enables organizations to capture customer interactions through Cisco Unified Communication Manager and MediaSense

·         Support for CTI integrations, including TAPI, CUCCE and SIP Decoder

·         Support for multiple interaction scenarios such as Inbound, Outbound, Transfer and Conference

·         Product compatibility

–        Cisco Unified Communication Manager 8.5

–        NICE Interaction Recording Release 4.1


 

Office Facilities Asia-Pacific,European markets,Japan,Emerging markets,US & Canada
Support Model Direct through third party or partner,Direct to customer,Through third party
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline +972 9 775 3800
TAC Support Alias N/A
TAC URL N/A

Compatibility

Version Verified Compatible Cisco Product Date Tested
4.1 Desktop, Reporting, and Recording
  • MediaSense 8.5(4)
05/07/2012
Cisco_compatible
The Cisco Compatible logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.

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