Current version: 1.0

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UniInsight-Mobile is an Android application which enables the Enterprise to monitor agents, helps to sharpen focus on quality management and agent performance of contact centers. The UniInsight-Mobile™ enables the organization key stakeholders, contact center managers, supervisors / team leaders to be in touch with contact center using real time performance Dashboard, which increases mobility and thus decrease reliance on computers or wall boards.

The UniInsight-Mobile™ integrates with various contact center performance sensors to monitor real-time performance of people, process & technology.

 

The application connects to the UCCX / UCCE database via a webservice. 

It includes two modules- Historical Reporting and Real Time Reporting(Dash board)

The reports are integrated with both Cisco UCCX - 8.5  and UCCE - 8.5 database.

Office Facilities Asia-Pacific,European markets,Emerging markets,US & Canada
Support Model Direct to customer
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline +1-647-823-2380, +65 63277271, +91-1244908900
TAC Support Alias info@consiliuminc.com
TAC URL http://www.consiliuminc.com/contact_us.aspx

Compatibility

Version Verified Compatible Cisco Product Date Tested
1.0 None N/A

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