Current version: Version 4

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“Sweet Seat Manager” is a leading real-time seat monitoring solution developed by P&W Solutions. P&W Solutions provides the "Sweet” series total contact centre management solution which includes contact centre specialisedResource Management, Groupware, Agent Evaluation and Seat Monitoring functions. "Sweet Series" is the leading Japanese solution in monitoring employees’ status measured in real time in the market share leader since 2007. P&W Solutions received the Frost & Sullivan JapanMarket Leadership Award in Workforce Management in 2009 and 2011.

Free seating arrangement and real-time monitoring system can be realized by connecting CUCCE&CUCCX 8.0

-Real time Agent's status monitor.

-Silent Monitoring via Real time seat status screen.

-Antomatic Seat Assignment with Sweet Wfm function.

Office Facilities Japan
Support Model Direct through third party or partner,Direct to customer
Support Coverage Hours Standard business hours
TAC Hotline 81-3-5796-0207
TAC Support Alias N/A
TAC URL N/A

Resources

Sweet Seat Manager Brochure: SweetSeatManager.pdf (1.7 MB)

Compatibility

Version Verified Compatible Cisco Product Date Tested
Version 4 Other API's
  • Cisco Unified Contact Center Express (UCCX) 8.0
10/18/2010
Cisco_compatible
The Cisco Compatible logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.

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