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Genesys T-Server provides middleware between Genesys contact center application suite and Cisco CallManager platform. Together, this solution can be deployed in an IP call/contact center environment using Cisco IP Telephony environment with Genesys contact center applications.

Genesys T-Server provides middleware between Genesys contact center application suite and Cisco CallManager platform. Together, this solution can be deployed in an IP call/contact center environment using Cisco IP Telephony environment with Genesys contact center applications.

Genesys T-Server provides the following core features:–Monitoring and control of telephony functions as exposed from the from the Cisco CTI (JTAPI) Link including–Hold, Transfer, MuteTransfer, Conference and Redirect features–Call control and monitoring of Internal, Inbound and Outbound calls–Call routing of calls directed to a CTIRouting Point–Redirect on NoAnswer, Call Forward–IVR (announcement and Collect digits)–ACD Queue–U-data display to IP phone

Office Facilities Asia-Pacific,European markets,Japan,US & Canada
Support Model Direct to customer
Support Coverage Hours Standard business hours
TAC Hotline N/A
TAC Support Alias N/A
TAC URL N/A

Compatibility

Version Verified Compatible Cisco Product Date Tested
7.6 Cisco Unified Communications - Enterprise
  • Cisco Unified Communications Manager 6.1
12/10/2008
Cisco_compatible
The Cisco Compatible logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.

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