Current version: 1.5
Publisher: ALEF NULA A.S.

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AleFIT Callwaiting

This is an application that allows you to place incoming calls in a queue without the need to establish a contact centre. AleFIT Callwaiting will save time and nerves of your colleagues or clients, and you'll always know who called you.

AleFIT Callwaiting

is an application that is able to very efficiently manage the incoming calls (internal and external) and ensure that each call is received even if the line is busy. Give your customers the opportunity to always get through.

When a customer calls a line that is already busy, they are automatically informed that the line is busy and that their call was placed in the queue. It is possible to play music for them, various commercials, current promotions, etc. At the same time, the busy user is informed of an incoming call by a message on the display; it is possible to turn on the LED light or play a sound signal to let the user know that there is another call in the queue.

This application works for both the external and internal calls. The difference between internal and external calls is mainly in the fact that when you receive an internal call the messages on the display will also show the caller's name.

No more unsatisfied customers who cannot reach you because your line is always busy. Make sure that each incoming call is answered. Give your employees a tool to effectively use their phone line.

Features

  • Efficient management of (internal + external) calls ensuring that each call is received
  • The dialled phone can display the information about the waiting call
  • Possibility to play music, various commercials, current promotions, etc
  • Advantage
    • The customer is informed that the line is busy and placed in the queue, which prevents the loss of information
  • CUCME & CUCM
Office Facilities European markets
Support Model Direct through third party or partner,Direct to customer
Support Coverage Hours 24x7 Standard business hours, with after hours pager support
TAC Hotline +420 601 214 375
TAC Support Alias N/A
TAC URL https://sd.alef.com

Compatibility

Version Verified Compatible Cisco Product Date Tested
1.5 None N/A

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