AlertMagic

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Overview

Reduce the noise, focus on the problems with AlertMagic

Reduce the noise, focus on the problems with AlertMagic

AlertMagic reduces the noise in your ticketing system by removing unnecessary tickets and improving those that remain. Checking existing tickets before creating a new one, it correctly translates alerts into Incidents and distils multiple alerts into a single Incident.

Features and Benefits

Make alerts meaningful, with no added effort

Receiving incoming alerts from Meraki, AlertMagic uses configurable business logic to determine how to update your Incident Management System (ServiceNow, AutoTask, Jira or Microsoft Dynamics 365). This can include suppression, incident creation/update, problem creation/update, associating incidents with problems, adding ticket comments and acknowledging alerts in your Meraki dashboard with the associated ticket number.

Augments and enhances raw alert data, based on configurable business logic

By automatically updating incident and problem tickets with the latest information about the alert; Whether it has cleared or the severity has increased and also correctly attribute the current customer/CI, as well as the correct incident type, priority and more.

Greatly reduce tickets

One of the ways AlertMagic can reduce tickets is by introducing a short delay. For example, this could be a two minutes before checking whether upstream devices (Such as Switches) are shown as offline in your Alert Management System. In this way, the number of "'False Positives" can be greatly reduced.

A wide variety of integrations

Support for systems such as AutoTask, Microsoft Dynamics 365, Jira, ServiceNow and more.

Automatic Actions

During incident creation, updating or saving, AlertMagic can execute automatic diagnostics as well as performing other actions where appropriate - Including device firmware updates, Interface resets, device resets and software updates (System-Dependent)